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AI has no soul: Salesforce CEO after cutting 4,000 jobs over AI
Salesforce CEO Marc Benioff delivered a contradictory message about AI after the firm axed 4,000 customer support jobs for AI. "AI doesn't have a soul. It's not that human connectivity...face-to-face communication will always be essential," Benioff said. Despite the firm's aggressive AI deployment, Benioff is reportedly hiring 5,000 salespeople, aiming to reach 20,000 account executives in 2025.
tap for more at NewsBytes / yesterday
'AI agents handle 50% of customer interactions'
Benioff had said after the major layoff
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