Grandmaster Erigaisi calls out British Airways for downgrade, rude staff, delayed bags
Grandmaster Arjun Erigaisi slammed British Airways after what he described as his worst flying experience. "Involuntarily downgrade, rude employees, no communication, bags delayed for...48+ hours...It's frustrating," he tweeted. He added, "Messages, emails, forms...everything submitted. It’s been 2+ days and still no word. I don’t know how an airline can afford to treat its customer in this way."