Man sues bank as his credit card gets deactivated, wins ₹7,000
A retired banker from Bengaluru sued Axis Bank after his credit card was deactivated without notice. The man alleged a service deficiency and escalated the matter to the RBI's ombudsman office. The ombudsman concluded that the customer had suffered "avoidable inconvenience" and directed Axis Bank to compensate him with ₹7,000 for the delays and the lack of adequate response.