No message or calls, all they can say is sorry: Tillotama on Air India's 8-hr flight delay
Actress Tillotama Shome criticised Air India for poor communication after her flight from Mumbai to London was delayed by more than eight hours. "No message, no calls...to notify passengers of the delay...All they can say is sorry," she said. Shome claimed the airline provided no assistance in terms of alternative flight options or hotel accommodation, urging them to take responsibility.