What are 'Dark Pattern' fees as Centre probes extra charges on CoD orders?
Additional charges on cash-on-delivery (CoD) orders by e-commerce platforms fall under 'dark patterns', which are online tactics designed to trick/pressure consumers into making choices they may not have otherwise made. Extra CoD fees fall under this category as they are often not disclosed up front and appear only at checkout, officials said. The Centre has launched an investigation into it.