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Why do banks struggle to keep customers?
short by / on 03 Jun 2025,Tuesday
Many banks attract customers easily, but holding on to them is a challenge because most fail to personalise experiences across the customer lifecycle. If the service feels generic, customers leave. Whether it’s onboarding or long-term engagement, banks need to move beyond numbers and connect emotionally because loyalty isn’t automatic.
short by / 11:37 am on 03 Jun
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