Salesforce CEO Marc Benioff delivered a contradictory message about AI after the firm axed 4,000 customer support jobs for AI. "AI doesn't have a soul. It's not that human connectivity...face-to-face communication will always be essential," Benioff said. Despite the firm's aggressive AI deployment, Benioff is reportedly hiring 5,000 salespeople, aiming to reach 20,000 account executives in 2025.