OpenAI CEO Sam Altman assured to make the newly launched ChatGPT-5 "warmer" in conversations after the firm and the model faced backlash from users. "We...underestimated how much some of the things that people like in GPT-4o matter to them, even if GPT-5 performs better in most ways," Altman said. Users claimed that GPT-5 lacked emotional intelligence unlike its predecessor models.